Store Policies

Welcome to Lotus Vita! We’ve outlined our store policies below to ensure your shopping experience is clear, simple, and enjoyable. If you have any questions, please don’t hesitate to contact us.

Shipping Policy

Order Processing

All orders are processed within 1 business day (Monday-Friday, excluding holidays). Orders placed before 12:00 PM Central Time (Texas) will be processed the same day. Orders placed after the cutoff time will be processed the following business day.

Shipping Rates & Delivery Times

We offer standard shipping on all orders, with an estimated delivery time of 4-8 business days.

Orders $50 and over: Receive complimentary free shipping.
Orders under $50: A $10 flat rate shipping fee will apply.

Please note that delivery times are estimates and may vary based on your location and carrier delays.

Lost or Damaged Packages

If your order is lost in transit or arrives damaged, please contact our support team immediately so we can assist you. You can reach us by email at [obfuscate email=”support@lotusvita.com” display=”inline”] or through our Contact Page.

Returns and Refunds

Returns, refunds, and exchanges are governed by our Refund & Return Policy, which is incorporated into these Store Policies by reference.

Eligible products may be returned within 30 days after delivery. Opened or used consumable products, including filters and limepads, are non-returnable. Unopened and sealed consumable products may be returned subject to the conditions in our Refund & Return Policy.

If there is a conflict concerning returns, refunds, or exchanges, the Refund & Return Policy controls, except where applicable law requires otherwise.

1-Year Limited Product Warranty

Lotus Vita LP warrants our products against defects in materials and workmanship under normal use for a period of one (1) year from the date of original purchase.

This warranty does not cover damage resulting from accidents, misuse, abuse, neglect, normal wear and tear, or unauthorized modification or repair.

If a defect arises and a valid claim is received within the warranty period, we will, at our option, either (1) repair the product at no charge, (2) replace the product with a new or refurbished product, or (3) refund the original purchase price.

To make a warranty claim, please contact our support team with your proof of purchase and a description of the issue.

General Disclaimer

The website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We do not warrant that this website or our products or services will meet your requirements or that the quality of any product or service purchased or obtained by you through this website will meet your expectations, except as expressly stated in our 1-Year Limited Product Warranty.